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SaaS · mail

VIRTUAL POSTAL ADDRESS RENTAL SERVICE

This online service allows you to rent a legal postal address, receive correspondence there and respond to it. This online

Timeline3 months
Development costUndisclosed
FormatSaaS · mail
StatusPrivate project (NDA)
Challenge
Automated rental of legal US virtual mail addresses
Solution
Subscriptions, operators, scans, billing and a manager mini-CRM
Result
Launch in target states, 2,000+ subscriptions in three months

Why we built this service

A US client asked for a virtual mail address platform built around their own scalable logic — not a storefront list but the full loop from address pick and recurring payment to scanning, forwarding, replies and destruction. The audience is businesses without a permanent office that still need a legal address for registration and correspondence.

Quality service required more than a tenant cabinet: Operator roles at service points and Managers controlling tasks, plans and groups by city and the client’s legal status. Extras included virtual telephony, fax and a growing set of paid options with per-minute billing.

We designed a microservice stack on Django REST and React with PostgreSQL, Celery and Stripe plus Twilio integrations, with multilingual and multicurrency core for a future CIS expansion. Scrum sprints and operator interviews refined the model before coding started.

Key capabilities

01
Address catalog
Search by state, city and location type; subscription checkout with secure card vault and automatic monthly Stripe charges.
02
Mail lifecycle
Receive, scan, forward, reply from the cabinet, destroy — statuses from received to forwarded with in-app PDF viewing.
03
Tenant cabinet
Profile, balance, transaction history, faxes and rented numbers with call logs, email alerts on operator actions.
04
Operator desk
Inbound mail registration, TWAIN scan upload to S3, status changes, printed replies and internal notes per item.
05
Plan builder
Managers assemble service bundles, add-on prices and subscription terms; mini-CRM with prioritized tasks and team notifications.
06
Telephony and compliance
Twilio number rental and per-minute billing, virtual fax; RBAC, encryption, operator audit trails and scan retention policies for GDPR/USPS.

How it works

Python (Django REST Framework) microservices and React split mail, billing, notifications and telephony; PostgreSQL holds subscriptions and letters, Redis and Celery process scans, PDFs and mailouts asynchronously. Stripe runs recurring billing with decline handling and service pause without data loss.

The scan pipeline shows progress and previews to operators; mail routing builds action chains from the tenant’s selected services. Operator groups by location and tenant status balance load without manual handoffs between offices.

Seven modules shipped iteratively: core and catalog, signup and cabinet, operator and CRM, billing, Twilio and fax, reports and alerts, multi-region prep. After launch the service stayed stable under load from week one in target states.

How the work went

01Architecture, roles and service map
02Client cabinet, Stripe and address catalog
03Operator desk, scans, plans and mini-CRM
04Telephony, audit and US launch

Technologies

PythonDjango RESTReactPostgreSQLRedisCeleryStripeTwilio
Want a similar mail SaaS? A project like this starts from 1–3 months at a fixed price, or 0 for development with support from 45,000 ₽ / month.

What we delivered

The platform covers the full virtual mail loop: tenants manage address and mail themselves, operators work in one scanning contour, management sees tasks, plans and finance without scattered spreadsheets, manual mail trackers or chat-based status updates.

Stripe and the manager mini-CRM cut manual coordination and speed letter handling. More than 2,000 active subscriptions appeared in the first three months; clear statuses reduced support load at service points in target states.

The client received a scalable NDA product with CIS expansion in mind — we reuse the same microservice, USPS/GDPR compliance and iterative delivery in ESK fintech and SaaS builds, from the address catalog to operator desks and plan builders.

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